Your knowledge base is easily customizable to ensure it matches your branding and overall website’s look and feel to create a cohesive experience. With Help Scout, you can easily create a knowledge base on your website with documentation that lets customers search for and learn about different features and capabilities all on their own, without needing to reach out to a service agent. One key aspect of good customer support is offering a self-service option, such as a knowledge base or forum. With an easy-to-use interface and a number of support-centric features that can help with all kinds of use cases, Help Scout is an affordable option that your growing team can quickly get up and running. If you’ve been an Intercom user who’s unhappy with the features surrounding customer support, Help Scout is the perfect alternative for your team. If supporting customers and transparent pricing is your priority, here are the 13 best Intercom alternatives to check out.īest Intercom alternative for complete customer support. Most of our Intercom alternatives have much more straightforward pricing plans that are based on the number of support agents you need seats for, allowing your business to better plan for expenses. It’s also pricey, with its small business plans starting at $67/month and packages for larger businesses starting at even higher price points than that - though they ask that companies get in touch with their reps for more pricing information. While live chat and chatbot automation are helpful features when it comes to providing customer service on your website, full-fledged support teams need more than that (think ticketing, reporting, knowledge base management, etc.). After starting life as a simple chat widget, Intercom has added lots of new features to its messaging platform, but catering for customer support seems like more of an afterthought. Intercom is a popular customer communications platform, but its focus has always been on sales and marketing.

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